Oasis Support Chat
On-Demand 1:1 Support
Live, 24/7 Support & Crisis Triage Through Text-Based Messaging
Preferred Communication Method
The Oasis Support Chat utilizes anonymous chat messaging. Students tend to prefer our chat to a call line because it is a less intimidating way to get support.
Mitigates Demand on Counseling Centers
The Oasis Chat meets students where they are in their moment of need. Most inquiries and concerns can be resolved with a quick chat, thus reducing counseling center visits!
Customizable To Fit Your Needs
Our Support Chat staffing, hours, and level of support are customizable to fit your institution's needs.
Chat Staffing Options
Oasis 360
Our team of trained specialists and supervisors staff the chat. In addition, our care coordinators will follow up with students after their chat for referrals and other information.
Oasis Assist
A hybrid approach where Oasis works with you to train master-level counseling students from your institution to staff the chat. Our team will take care of the supervision and care coordination.
Oasis Share
Oasis also offers our white-labeled chat software and training curriculums so your institution can completely staff, supervise and manage the support chat. Don't worry, we will still be there for any technical support needed!
Support Options
Support Chat
Non-crisis chat for emotional
support, information, or a referral.
If a student is in crisis, the app will quickly direct them to appropriate
crisis resources.
Care Coordination
Follow-up conversations that connect students to campus and community
based resources to ensure they don't fall through the cracks.
Crisis Triage
The Support Chat can also help triage students in crisis. Students will be directed to campus crisis services while the Counseling Center is immediately notified of the student in crisis.
Hours of Operation
Depending on your needs, the Oasis Support Chat can be made available to students at any time. A lot of our partners find that after-hour support is enough. However, we can also make the chat available 24/7 or whatever blocks of time you would need!
- 24/7 Support
– OR –
- After Hours Support
